Jobs - Operation Manager for Urban Wellness Sanctuary

Job Summary: 

Redmint urban wellness sanctuaries are situated in San Francisco with the mission to revolutionize the wellness and beauty industry through the holistic healing practices of TCM (Traditional Chinese Medicine). Redmint joins herbal skincare, wellness remedies, holistic health treatments, life-changing events, and a bespoke herbal bar within urban sanctuaries located in the heart of San Francisco; rooted in TCM and optimized for modern day urban living.  With Redmint see inner balance outer glow. Visit www.redmint.com for more information. 

Redmint is actively looking for a key player to lead and grow with our world-class team as we are opening our second store (in Feb 22, 2022).  This position has the overall responsibility for driving revenue, managing the bottom line and building an efficient operation platform, currently 2 stores, 17 treatment rooms and event spaces.

Duties and Responsibilities:

  • Drive revenue and manage bottom line. Direct responsibility for the results of P&L and budget management.
  • Possess the mindset to create impactful client experiences with profound results.
  • Manage day-to-day operation of the store. Establish policy and procedures
  • Manage staff including hiring, guiding, directing, developing, training, motivating, counseling, disciplining and evaluating.
  • Monitor staff to ensure quality, standards, efficiency and friendly services. Complete staff and practitioners’ performance reviews/feedbacks on a needed basis.
  • Provide leadership to staff, practitioners and team leads in each department. Provide regular communication of company information, functions, marketing and events on a regular basis.  Conducts monthly mandatory staff meetings.  Have a strong team spirit.
  • Ability to build strong relationships internally and externally.
  • Possess excellent problem-solving skills for customer services and staffing concerns
  • Ability to drive group sales on events and retail sales on products.
  • Manage inventory levels by ensuring proper stock levels on retail and treatment rooms.
  • Conducts daily treatment room checklist inspection in compliance with policy and procedures; maintain cleanliness at the highest standards
  • Ensure all wellness equipment operates at optimum performance.
  • Set up treatment protocols, training manual and procedures.
  • Prepare payroll and budget; review operational reports
  • Manage all practitioners’ schedules and ratings, flow of appointments and events
  • Actively promote Redmint, treatments, memberships, services, herbal drinks and retail, as well as programs, promotions and/or discounts if available.
  • Ensure client services exceed and outperform all comps spas and wellness center in the area. Effectively deal with customer issues and complaints.
  • Assist in all areas of wellness sanctuary operation as requested by management.
  • Represent Redmint to develop partnerships with local and wellness communities. 
  • Special projects as assigned. Duties can change from time to time due to store needs.

Education and Experiences Requirements:

  • Minimum of 5 years management experience with outstanding leadership and communication skills
  • Quick learner, organized, accuracy and attention to detail are critical
  • Spa/Retail/Hospitality/Fitness/Wellness/Holistic Integrated medicine experience required
  • SF resident strongly preferred. Enjoy urban living.
  • Proficiency in Mindbody booking system preferred
  • Bachelor’s degree required
  • Possess a strong sense of ownership and can-do attitude.
  • Responsible and trustworthy with outstanding customer service skills
  • Willingness to work one day on the weekend and holidays

Other job details

  • Full time exempt employee, housing provided.
  • Market rate compensation with health benefits and performance bonuses.

 Please apply with resume to career@redmint.com

An Equal Opportunity Employer:

Redmint provides equal employment opportunities without regard to race, color, religion, national origin, age, ancestry, disability, marital or family status, medical condition, AIDS or AIDS related condition, sex or sexual orientation, gender identity or expression, veteran status, genetic information or any other consideration made unlawful by federal, state, or local laws.