Insurance

Redmint is an out of network provider with all insurance plans.

As an out-of-network provider, full payments are collected upon completion of services. We, then, can either bill your insurance on your behalf (acupuncture only), or we can provide you with a medicial receipt (super bill) that you can submit to your insurance provider.

If we bill insurances on your behalf, reimbursements will be issued back to your original method of payments upon receipts from insurance providers. Please note that we do not check any insurance coverage so please call your insurance directly for any questions.

Cancellation Policy

Full Charge for any appointment(s) canceling within 24 hours of scheduled appointment. 

If we are unable to reach you on the day within 15 minutes of your booked appointment time. We will charge the credit card on file 100% of the service.

Membership

See "Terms and Conditiones" under membership page.

Product Return Policy 

We accept returns for store credit only within 7 days of purchase for products that are unused, undamaged, and unopened in the original packaging and with proof of receipt. Custom herbal products are not eligible for returns.

Simply bring your item and your receipt to our urban sanctuaries and one of our concierges will assist. 

Arrival

Make sure to complete your treatment intake forms such as acupuncture, bodywork, facial forms that are in the links in your new client welcome email prior to your visit. If you are not able to fill out forms beforehand, please arrive 10 minutes early to complete them.

Please be advised that Redmint is a wellness sanctuary and there is no shower facility on site.

Parking Overall

There is ample street parking around both locations but please note that urban city parking is in high demand.

Parking - 1958 Union Street

Parking garages at

1)the corner of union and laguna at 1901 Union street and

2) Union Street Plaza Garage at 2001 Union Street

Parking - 2044 Fillmore Street

Nearby parkings are

1) Parking lot on California and Steiner,

2) Japantown Center on 1650 Fillmore Street

3) Medical Center Parking on 2401 Clay Street

Personal Matters

Please inform us of any health conditions by filling out your intake form. If you haven't received your intake form please reach out to us.

Payment Methods  

Redmint accepts cash, MasterCard, Visa, American Express and Redmint gift cards. No personal checks or money orders are accepted at this time.

Service charge / Gratuity

If you have an enjoyable experience, your practitioner will certainly appreciate a gratuity.

We normally add a 20% gratuity for all services upon check out for your convienience unless informed otherwise.

Product Subscription 

You may cancel your product subscription anytime by logging into your account under "shop log in".  There is no requirement on subscription length.

Prepare for an acupuncture appointment

Before your treatment:

1. Do not arrive on an empty stomach. Lots of toxins are trapped in your muscles and massage and acupuncture will release them, not eating can lead to nauseua and light headedness.

2. Avoid caffeine and heavy alcohol drinks.

3. If possible, do not brush your tongue before your appointment.

After treatment:

1. Try not to do a big workout immediately after your session. You muscles have habits and jumping right back into what causes us problems will make them go back much quicker.

2. Drink plenty of room temperature or hot water. After massage or acupuncture your body needs to detox all of the toxins that was trapped in your body and the best way to do that is to stay hydrated!