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Do you accept insurance? 

Redmint is currently an out of network provider with Cigna PPO, Cigna HMO plans, Blue Shield of CA, Aetna and United Healthcare and a few others below.

As an out-of-network provider, we’ll provide you with a Super Bill that you can submit to your insurance provider. Insurance reimbursements will be mailed to you directly.

Other out-of-network insurance plans we accept are: CorVel (PPO), Coverntry Healthcare (PPO), Healthsmart (PPO), Multiplan (PPO), Prime Health (PPO)

Product Return Policy 

We accept returns within 7 days of purchase for products that are unused, undamaged, and unopened in the original packaging for store credits. Simply bring your item and your receipt to our urban sanctuary and one of our concierges will assist. 

How to prepare for and get the most out of your acupuncture appointment

Before treatment:

1. Do not arrive on an empty stomach.

2. Avoid caffeine and alcohol drinks if possible.

3. If possible, do not brush your tongue before your appointment.

After treatment:

1. Try not to do a big workout after your session.

2. Drink plenty of room temperature or hot water.

Arrival

Make sure to complete your treatment intake forms such as acupuncture, bodywork, facial and covid forms that are in the links in your booking confirmation email prior to your visit. If you have not received these forms, please arrive 10 minutes early to complete them.

Parking

There is a parking garage next door to our 1958 Union Street sanctuary at the corner of union and laguna at 1901 Union street. There is also ample street parking around but please note that urban city parking is in high demand.

Personal Matters

Please inform us of any health conditions at the time of booking. You will also be asked to complete a health history form so we can better customize your experience to your needs.  

Cancellation Policy

If you wish to reschedule or cancel any appointment, please notify us 24 hours in advance. Missed appointments without proper notice are subject to a 100% charge for the reserved services. 

Payment Methods  

Redmint accepts cash, MasterCard, Visa, American Express and Redmint gift cards. 

Gratuity

If you have an enjoyable experience with your service provider, gratuities are appreciated and accepted. 

Membership - Services

Your service membership will auto renew after the initial 6 months. You may cancel your service membership anytime after 6 months by email or call us. 

Product Subscription 

You may cancel your product subscription anytime by logging into your account under "shop log in".  There is no requirement on subscription length.

How many acupuncture treatments will I need before I feel results? 

The number of treatments will vary from person to person. Some people feel immediate relief with just one treatment. Chronic conditions usually require a longer course of treatment than acute ones. Typically, 8 treatments are recommended, after which we’ll reassess your condition.  

We encourage you to sign up for membership so you can make acupuncture and other TCM rituals a regular self-care practice.  Your health and wellbeing are foundational to everything you want to do in life, and TCM can help ensure you’re always feeling your best.