Do you accept insurance?

Yes. Redmint is an out of network provider with all insurance plans.

As an out-of-network provider, full payments are collected upon completion of services. We, then, can either bill your insurance on your behalf, or we can provide you with a Super Bill that you can submit to your insurance provider.

If we bill insurances on your behalf, reimbursements will be issued back to your original method of payments upon receipts from insurance providers. Please note that we do not check your insurance coverages so please call your insurance directly for any questions related to your coverage.

Product Return Policy 

We accept returns for store credit only within 7 days of purchase for products that are unused, undamaged, and unopened in the original packaging and with proof of receipt. Custom herbal products are not eligible for returns.

Simply bring your item and your receipt to our urban sanctuaries and one of our concierges will assist. 

How to prepare for and get the most out of your acupuncture appointment

Before treatment:

1. Do not arrive on an empty stomach.

2. Avoid caffeine and heavy alcohol drinks.

3. If possible, do not brush your tongue before your appointment.

After treatment:

1. Try not to do a big workout immediately after your session.

2. Drink plenty of room temperature or hot water.

Arrival

Make sure to complete your treatment intake forms such as acupuncture, bodywork, facial forms that are in the links in your booking email prior to your visit. If you are not able to fill out forms beforehand, please arrive 10 minutes early to complete them.

Parking Overall

There is ample street parking around both locations but please note that urban city parking is in high demand.

Parking - 1958 Union Street

Parking garage at 1)the corner of union and laguna at 1901 Union street and 2) Union Street Plaza Garage at 2001 Union Street

Parking - 2044 Fillmore Street

Nearby parkings are 1) Lot on California/Steiner, 2) Japan town Fillmore St Anne 1650 Fillmore Street, 3) Medical Center Parking on 2401 Clay Street

Personal Matters

Please inform us of any health conditions at the time of booking.

Cancellation Policy

If you wish to reschedule or cancel any appointment, please notify us 24 hours in advance. Late cancellation or no-show appointments are subject to a 100% charge for the reserved services. 

Payment Methods  

Redmint accepts cash, MasterCard, Visa, American Express and Redmint gift cards. 

Service Upcharge / Gratuity

If you have an enjoyable experience with your practitioners, a service upcharge/ gratuity is accepted or added automatically in some cases.

For memberships and all 75/80/100 mins services, 20% of the service upcharge/gratuity is added upon check out to cover rising operational costs.

Membership - Services

Your service membership will auto renew after the initial 6 months. You may cancel your service membership anytime after 6 months by email or call us. 

Product Subscription 

You may cancel your product subscription anytime by logging into your account under "shop log in".  There is no requirement on subscription length.

How many acupuncture treatments will I need before I feel results? 

The number of treatments will vary from person to person. Most people feel immediate reliefs with just one treatment. Chronic conditions usually require a longer course of treatment than acute ones. Typically, 8 treatments are recommended, after which we’ll reassess your condition.  

We encourage you to sign up for membership so you can make acupuncture and other TCM rituals a regular self-care practice.  Your health and wellbeing are foundational to everything you want to do in life, and TCM can help ensure you’re always feeling your best.